SPA Rules and Conditions
ADVANCE BOOKING
We recommend that you book your treatment in advance to secure your preferred time and service.
All therapists at the center are highly qualified, and Bali Spirit reserves the right to assign therapists according to its schedule, although priority will be given to preferences.
RESERVATION POLICY
To formalize the booking of treatments for two or more people, a deposit of €50 per person is required.
The deposit:
– It will be deducted from the total amount due on the day of the appointment.
–It is non-refundable.
Changes will only be accepted with a minimum of 24 hours’ notice. For same-day bookings, changes must be made at least 4 hours in advance; otherwise, the deposit will be forfeited.
If the customer does not wish to leave the deposit, then we will not be able to guarantee the reservation, giving priority to those customers who do leave it.
RESERVATION PAYMENT
The reservation payment can be made in several ways:
-In person at our center located at Aribau 59 street in Barcelona.
-By phone, providing only the front details of a bank card. The CVC will never be requested. (In this case, the system accepts any type of card except American Express).
CANCELLATION POLICY
Cancellations, modifications or no-shows less than 24 hours before the appointment, or 4 hours for bookings made on the same day, will result in the loss of the €50 deposit per person.
In the case of appointments that do not require a deposit, if the cancellation or modification is not made at least 24 hours before the scheduled appointment, or 4 hours in the case of bookings made on the same day, Bali Spirit reserves the right to request payment for the next appointment in advance.
You can cancel your reservation by contacting us via WhatsApp at +34 650 328 560, by calling +34 934 517 085, or at our center at Aribau 59 street in Barcelona.
PRICES
The prices of the treatments listed on the website are shown in € and are final purchase prices. www.balispirit.es reserves the right to modify its prices at any time. However, Bali Spirit is committed to applying the rates in effect as shown on the website at the time of your purchase.
ARRIVAL AT BALI SPIRIT SPA
We recommend arriving 10 minutes before your appointment to allow time to change and fill out the LDPD form.
For administrative reasons, the ID number of the person making the reservation will be requested.
DURATION OF YOUR TREATMENT
The treatment time is booked before entering the treatment room; however, it can always be extended if the schedule allows. The therapist will check with reception to see if there is availability.
If you arrive later than your appointment time, the service will be interrupted and you will receive less time than you had booked, you will still have to pay for the service in full.
Once the service is finished, the therapist will notify you that your treatment has ended.
The treatment rooms must be vacated after the service is completed. Bali Spirit allows a maximum of 15 minutes to leave the room after the treatment is finished. Otherwise, the spa reserves the right to apply surcharges in case of non-compliance (€10 for every additional five minutes).
SPA RULES
Walking barefoot is not permitted in our facilities. It could cause slips and accidents.
Smoking and drug use are prohibited inside the establishment.
If you disrespect your therapist or confuse the massage service with a sexual service, causing discomfort and interrupting the treatment, your therapist may terminate the service and charge the full fee at reception.
ONLINE SHOPPING
Any of our treatments can be purchased through our website www.balispirit.es. Purchases are valid for 3 months, except for the Baby Spa, Expectant Mother and Postpartum sections, which are valid for 6 months.
Expired purchases will not be accepted. Before the expiration date, and in extreme cases, you can call to extend it if necessary.
The product can only be purchased through the website; reservations must be made via WhatsApp at +34 650 328 560, by calling +34 934 517 085, or at our center at Aribau 59 street in Barcelona.
GIFT CERTIFICATES
You can purchase a gift voucher for any of our treatments through our website www.balispirit.es, via WhatsApp, by phone, or in person. Gift vouchers are valid for 3 months, except for the Baby Spa, Expectant Mother, and Postpartum sections, which are valid for 6 months.
Expired checks will not be accepted. Before the expiration date, and in extreme cases, you may call to extend it if necessary.
If the recipient wishes to modify or extend the treatment or ritual listed on their gift certificate, they can do so by notifying us at the time of booking.
– If you choose treatments with a value higher than the amount of the gift voucher, you will have to pay the corresponding difference on the day of your appointment.
– If you choose a treatment with a lower value than the amount of the gift voucher, the difference will remain pending redemption, always during the validity period of your gift voucher.
Podrá hacer la reserva mediante Whatsapp a +34 650 328 560, llamando al teléfono +34 934 517 085, o en nuestro centro en la calle Aribau 59 de Barcelona.
VOUCHER
We offer the option to purchase vouchers, which Bali Spirit will use to reward your loyalty by giving you credit to spend. These vouchers function as prepayments, and your treatments will be deducted from them as you use them.
These vouchers are for multiple people and do not expire.
You can request more information about our vouchers via WhatsApp at +34 650 328 560, by calling +34 934 517 085, or at our center at Aribau 59 street in Barcelona.
REQUIRED AGE
There is no minimum age requirement. Bali Spirit caters to everyone from babies to adults, but minors must be accompanied by an adult.
HEALTH CONDITIONS
Inform our team of any health conditions, allergies, or injuries when booking your treatment.
LOSSES OR DAMAGES
The Spa will not be responsible for accidents, possible losses or damage to personal belongings.
SPA SHOP
To continue your spa experience at home, visit our spa shop where you’ll find all our best sellers such as oils, peels, and creams.
RETURNS AND EXCHANGES
No refunds will be issued for payments or services already rendered; however, reservation changes are accepted, provided they are made 24 hours in advance. For same-day appointments, this notification must be made at least 4 hours in advance to be accepted.