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Checks material gifts have a validity of 3 months. Pass the date limit they will not be accepted. The reservation must be done before the expiration date making the code provided in the rear side. The check must be presented physically; in the event of loss, will not be valid.

Online checks are valid for 3 months. Pass the date limit will not be accepted. The reservation must be before the expiration date by providing the code provided. The check must be presented printed.

Online orders, you have to print order confirmation and take it when you come to do the treatment in Bali Spirit.

We recommended to arrive 10 minutes before the time of the reservation so the treatment can start on time, thus it benefit more, will be more relaxed. People who arrive late must understand that non-respect will reduce the treatment time if we have following reservation.

In the event of illness, injury or pregnancy it is very important to communicate it in the consultation card that we give you on the arrival.

We will not responsable of the injuries or illnesses that you had before. And for this, it is so important that you mencionéis all of them.

Cancellations or modifications of the booking is only accepted with a minimum of 24 h advanced notice.

Reservations made on the same day of the appointment, we only accept cancellations or changes with a minimum of 4 h advanced notice.

No show once the reservation is made will generate a debt of 50% of the rate of the Service contracted with Bali Spirit company.

Prepaid Reservations and gift vouchers not canceled with the previous mentioned before time, will be taken as treatments done.

Direct purchases and purchases on online are not refundable.

Direct purchases and purchases online can be exchanged for another product of equal price; or higher price. On the second case,it is just a mattier paying the difference on the same appointment’s day (or before).

In Bali Spirit we will give to each customer a pair of slippers to use while you are walking around. Please use them to avoid accidents.

Also you will have disposables underwear to respect the work and professionalism of the therapists.

We have everything you might need in the spa. Sleepers, towels, bathrobes, disposable caps for the hair, and hygiene products and some beauty products. Please ask the professionals if you dont find anything.

All our cabins have showers and bath tubs inside, so each customer can use them before or after treatment if wished.

Pay attention with the entry to the showers and bath tubs; because the company will not be responsible for accidents caused by improper use.

To make the environment pleasant, appropriate and to respect to the others please observe the following guidelines:

Speak softly all times.

Turn off or mute the phone.

Keep as quiet as possible.

Do not make loud or annoying noises.

Smoking is not permitted inside the spa.